![]() ![]() Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. ![]() The director of customer service is a senior-level role.
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